In several cases, users have reported this error when downloading or uploading DMS or Reports files. This has been traced back to Cybersecurity / IT Firewall policies at secure DOE sites. In case this affects you, please reach out to your site IT team with the following information:
In order to effectively download or upload files to PARS, the following domains need to be accessible:
https://pars.doe.gov
https://parsprodstorage.file.core.usgovcloudapi.net
https://parsreportstorage.file.core.usgovcloudapi.net
https://file.bg8azfstrz03a.store.core.usgovcloudapi.net
Additionally, exceptions to any rules preventing the upload of files to some "file sharing" services may need to be created. PARS utilizes Azure Government Cloud file storage ("fileshare" and "blob") for file processing and storage.
IT departments are welcome to reach out to PARS support by email at support@pars.doe.gov if desired.